Download full cover details
If you bought your policy on or after the 25th October 2011:
Standard/Superior Policy Summary
If you bought your policy between the 16th September and 24th October 2011:
Standard/Superior Policy Summary
Need some help with ASDA Travel Insurance?
If you've taken out Asda Travel Insurance and need to make a claim, or are looking for an answer to a question, this information should hopefully point you in the right direction. So there's no need to worry, help is at hand!
Bought your policy online and/or your policy number starts with XECUK?
We're pleased to introduce the self-service page. Through this you can:
- Get another copy of your insurance and policy documents
- Get a claims form pre-filled with the details you have already provided
- Cancel your policy within the 14 day cooling off period
- Request to change your policy details
At the moment the self-service page only works if you bought your policy online and/or your policy starts 'XECUK'. If this doesn't apply to you or you'd prefer to call, then please take a look at the information below.
Need to upgrade or change your policy?
If you need to upgrade or change anything on your policy, call 0800 519 9936. Lines are open 9am-8pm Mon-Fri, 9am-5pm Sat.
How to make a claim
If you need to make a claim, please get in touch as soon as possible with your policy schedule to hand. This really helps with important things like authorising payment for hospital treatment. To help speed things up, you can also download a claim form here.
24/7 assistance when abroad:
+44 (0) 207 173 7814Claims in the UK:
0800 519 9940Lines are open 9am-5pm Mon-Fri
Address:
ACE European Group Ltd.
PO Box 1086
Belfast
BT1 9ES
Claims email address:
asda.travelclaims@acegroup.com
Customer Services
Customer Service:
0800 519 9936Lines are open 9am-8pm Mon-Fri, 9am-5pm Sat
Customer Service email address:
asda.travelinsurance@acegroup.com
Medical conditions
For existing medical conditions:
0800 519 9939Lines are open 9am-8pm Mon-Fri, 9am-5pm Sat
